Five-star hotels without service to match?
A couple of recent posts raise the issue of service in five-star hotels. One concerns wine service in a Shanghai hotel, while the other covers a tasting for a wedding meal in a Beijing hotel.
Given the number of high-end hotels and restaurants opening vis-a-vis the number of available employees to run them, it is no surprise that service in Beijing is less than stellar. It’s one thing to get a venue up, quite another to get it running smoothly.
It will be interesting to see what happens in Beijing, in this Olympics year, at Chinese New Year. Typically, this is when many employees “take the year-end bonus and run.”
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Maybe it’s because most of these hotels are literally ghost towns, without real people to interact with they’ll never learn how to provide 5 star service!
I went to the JW Marriott last month and it was EMPTY on a Friday night, I was the only person eating at any of their two restaurants. similar situation at the Ritz here in Beijing.
Venture,
Traffic is certainly an issue. Well, these guys are going to get more than their share during the Olympics, and I’m guessing that’s when the real learning will occur.
Cheers, Boyce
yea but what happens AFTER the olympics? Will there be enough momentum to sustain things?