Five-star hotels without service to match? Part II
Last week, I posted about the less than stellar service experienced by two bloggers at separate five-star hotels in China - one in Shanghai and one in Beijing.
One wrote about a tasting for a wedding meal. The hotel did a re-tasting and you would think everything went peachy keen the second time around. Not so, says p3wong, who has more than her fair share of experience in Beijing’s food and beverage sector. In her most recent post, The 2nd Tasting, she writes:
Overall, as much as the entire team tried.. in all honesty, I was still disappointed with the results. I’m actually not a picky eater, and so, if I felt the meal was mediocre, I think there’s a lot to be said about the food quality of this “top notch” hotel.
… What I found absolutely UNACCEPTABLE though was… WHY the food came out cold, as the Sous Chef later explains to us. The kitchen we were told, was on the other side of the banquet hall. Since we were doing our tasting in one of the breakout rooms on the other side of the hall, the food had to travel some distance to where we were dining. With THREE foreign chefs working the kitchen that night, NOBODY realized until just before dessert that all the dishes travelling about 200 meters or so from the kitchen to the breakout room would get COLD??
See the full post.
No comments yet. Be the first.
Leave a reply
