Five-star hotels without service to match?
A couple of recent posts raise the issue of service in five-star hotels. One concerns wine service in a Shanghai hotel, while the other covers a tasting for a wedding meal in a Beijing hotel.
Given the number of high-end hotels and restaurants opening vis-a-vis the number of available employees to run them, it is no surprise that service in Beijing is less than stellar. It’s one thing to get a venue up, quite another to get it running smoothly.
It will be interesting to see what happens in Beijing, in this Olympics year, at Chinese New Year. Typically, this is when many employees “take the year-end bonus and run.”
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